Who are We





Director & Trainer



Originally from China with two bachelor's degrees in Journalism and Law from Tsinghua University, Yuan Cai discovered her interest in health care, and thus pursued her master's degree in Health Administration at Cornell University.  After finishing her internship with the diversity program at the Greater New York Hospital Association with Long Island College Hospital in Brooklyn, Yuan Cai has been devoting her passion to bridging the cultural barrier in health care. For the past four years, Yuan Cai worked as the Coordinator of the Language Assistance Program at Flushing Hospital Medical Center, a culturally diverse community hospital located in the largest Asian neighborhood in New York yet receiving a tremendous amount of Spanish-speaking patients.  Under her management, the Language Assistance Program grew from a one-person department to a strong team with up to 15 professionally trained volunteer medical interpreters. The community perception of the hospital as an "all-American hospital" was drastically changed. The program was considered as "Best Practice" by the Joint Commission. Yuan Cai is a Certified Medical Interpreter in Mandarin Chinese by the National Board of Certification for Medical Interpreters and a licensed trainer by Cross-Cultural Communications to instruct The Community Interpreter Curriculum. Yuan Cai is also a master trainer of the TesmStepps curriculum. Yuan Cai presented at the International Medical Interpreter Association Annual Conferences in 2014 and 2015. 


To contact Yuan Cai, please email at: 



Experienced Language Coaches are available at all language specific trainings.



Medical Director



Dr. Smith is the attending emergency medicine physician at St. Francis Hospital in Long Island, the best heart hospital in the New York area. Dr. Smith is also the medical director of the police, fire and EMS of the City of Yonkers. He was the former director of the emergency room of St. Joseph's Medical Center in Yonkers, where the majority of the patient population was Spanish speaking. 

Dr. Smith attended medical school at Drexel University in Philadelphia and completed his residency with Lincoln Hospital in Bronx and his critical care fellowship with Shock Trauma, the best trauma center in the U.S. with the University of Maryland. Dr. Smith was stationed in Japan as an instructor and a Navy Lieutenant for 5 years and embraced the culture. He has seen the sickest patients, patients who don't speak English at all, has worked with both professional and unprofessional interpreters, and has experienced not being able to communicate as a "limited Japanese person". He will be instructing the whole day medical terminology workshop and providing you an insight on hospital administration and the U.S. healthcare system.